Whether at the doctor’s office, the pharmacy, or working with the care team here; we want to make sure you are well cared for. If you ever experience any problems at your doctor appointment, need help making an appointment or would like to find a new doctor or pharmacy; we are just a phone call away. Call Member Concierge so we can help. Keep in touch to let us know about your care experiences.
Plus, don’t forget to take advantage of all your Touchstone Health Plan has to offer:
- Your Over-The-Counter (OTC) benefit allows you to purchase items up to a certain amount each month based on your Touchstone Health Plan. Take advantage of this great benefit each month! Check out more info and the catalog here.
- Free preventive exams and screenings with all Touchstone Health plans! Preventive dental services include: up to one oral exam, one cleaning, and one fluoride treatment (every six months with no copays).
- Free access to our 24/7 Nurse Hotline to answer health questions or help you assess if emergency care is needed.
- Free access to the savings program My Advocate offered by Altegra. Find out if you are eligible for discounts on local utilities, transportation, nutritional programs or a pass to the national parks. Plus My Advocate is an expert in determining eligibility and helping members apply or re-apply for Medicare Savings Programs, for NYS Medicaid, and for the ‘Extra Help’ program, which offers prescription drug assistance.
- Get discounts on services such as acupuncture, yoga, and massage therapy. And find some great recipes all from Healthways, our Complementary and Alternative Medicine (CAM) vendor, available by clicking on Programs & Services.
Feel free to contact Member Concierge at 1-888-777-0204, TTY/TDD 711, Monday to Friday, 8AM-8PM if you have any questions on these or other programs.